FAQs | Maleny Wedding Photography

Q: What is your cancellation policy?

A full refund of your booking deposit is paid if you cancel within 30 days of booking. After 30 days it becomes non-refundable because we may lose valuable bookings for your wedding date by other couples which causes us financial loss. All monies must be paid 30 days before the wedding date.

Q: What happens if we postpone the wedding?

If there is a family emergency we will move your date to another available date. If we cannot move you to your preferred date a forfeit of $500 is applied. However a complete cancellation will result in the loss of monies paid.

Q: What is a timeline or run sheet?

Our most popular coverage is 5 hours, if it runs over, no problem and no charge. We always recommend working around the golden hour before sunset for those WOW images of the two of you together. 12.45 Bride and bridesmaids getting ready, general photos of bouquet, shoes, dress, hair and makeup. 1.00 Bridal dress on for some stunning shots with mum & bridesmaids. 2.15 Meet with the groom and best man at the accommodation. 3.00 Wedding ceremony 3.30 to 3.45 relax, have a wine and mingle with your guests 3.45 to 4.15pm Casual and formal photos of you with family and friends. 4.15 allow 15 minutes to travel to your special location from the ceremony area. 4.30 to 5.00 photos of the bridal party. 5.00 pm to 5.30 pm Bridal couple only based on a 5.35pm sunset. 5.45 Reception photos of the cake and mock cutting of the cake plus venue set up.

Q: Do you do Videography?

We now do unplugged and unedited video clips as part of our photography package. NO extra charge and so natural.

Q: How many photos do we receive?

Basically this is unlimited. As a rough guide we may take as many as 80 photos per hour, one every 50 seconds! Quality NOT quantity is essential, so once we edit the photos we aim to provide you with between 60 quality photos per hour of photography, this of course depends on the size of your wedding. You DO NO want someone who throws you thousands of photos which are repetitive. Our professional training and years of experience results in stunning photos that tell your wedding story.

Q: How long before our photos are ready?

We have all your wedding photos edited and enhanced within 5 days of your wedding and available to download on phones, ipads, laptops and computers. Waiting 6 weeks is unacceptable. Use a full time professional who knows what they are doing.

Q: Do we get our photos on a USB?

NO (USB is old technology) we use the latest technology and email you a link which can be shared with all your friends and family. Just tap the link and the photos download to your phone, ipad, laptop or computer. The high quality resolution photos look amazing on screens and can be printed DIY at superstores.